Shipping & Return Policy

Shipping & Return Policy

SHIPPING

Once you have ordered and paid for your goods we will send you an e-mail confirming the receipt for your payment online, details of your order and details regarding delivery, providing that you submitted an accurate e-mail address when placing your order. We cannot guarantee that all the ordered goods are available in our inventory at all times but we will ship these as soon as possible.

Orders are packed and shipped Monday - Friday only. Most orders are shipped within 2 business days from the order date. Orders placed on weekends and select holidays are processed on the next business day.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s), may take an additional 30 business days to process and ship.

We encourage you to print or save a copy of your payment information for paying online and shipping confirmation e-mail immediately upon receipt, in case you need to contact us with any questions about your order. If you notice that any of the information emailed to you is incorrect please contact us immediately so we may correct it.

SHIPPING AND HANDLING COSTS

Shipping and handling costs will be added to the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, the option you choose.

For orders delivered within the United States, the packing and shipping charge you will pay will be displayed on screen before you confirm your order to us. Where multiple items are included in one order, we may ship the items separately, in which case, you will only be charged one postage and packing charge.

PAYMENT AND REFUNDS

In providing payment card details, you confirm that you are authorized to use the card and authorize us or our payment service provider to take payment in full for the items in your order, packing and shipping charges and any other charges that become due to us under these terms. Refunds, if applicable, will only be made using the payment method (i.e. Paypal, Credit Card) and/or to the card originally used for payment.
ACCOUNT VERIFICATION

To prevent any unnecessary delays processing your order, please ensure that the billing addresses on your order matches the information on your credit card account. If you have recently moved or are unsure whether you receive your credit card statement at your work or home address, please contact your card-issuing bank using the 800 number on the back of your credit card to confirm.

DAILY SPENDING LIMITS FOR DEBIT CARDS

Most debit and check cards have daily spending limits that may substantially delay the processing of an order, even if there is enough money in an account. When using a debit card, funds are immediately reserved in your bank account at the time you place your order. Please consult your card-issuing bank for information about your daily spending limits if you are having trouble placing your order.

SECURITY CODES

The card security code is a unique three or four digit number printed on the front (American Express) or back (Discover/MasterCard/Visa) of your card, in addition to the account number.



NON-AVAILABILITY / SUBSTITUTES

We try to have sufficient stocks of goods to meet demand but occasionally, items may be out of stock or unavailable from our suppliers. In the event of this we will try to contact you to inform you of this and will take guidance from you as to how you would like to proceed, for example, have a refund for that item, a substitute or a similar product or to wait until the item is back in stock again. All items sold through this website are subject to availability.

DELIVERY

To place an order you will be asked to provide a valid email address so that we can send a confirmation email as soon as your order has been shipped. This helps you to know when your delivery is on its way to the delivery address specified. You will only pay one delivery charge per order regardless of how many items you order (please see “Packing and shipping costs above).

NOTIFICATION OF ERRORS

You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should contact us immediately.

YOUR RIGHTS TO RETURN YOUR ON-LINE PURCHASE
CANCELLATION RIGHTS

You have 14 calendar days from receipt of your total order, in which to cancel any item(s) you have ordered from us. We must receive any such return within 14 calendar days of your cancellation. See “How To Return Items” for more details. All items must be returned to us in the condition you received them, which includes keeping any hygiene seals in place. Please be aware that you will lose your right to cancel your item(s) if you unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

DAMAGED ITEMS

If any item we have supplied is damaged on receipt we will replace or repair the item free of charge or refund the price you paid for it together with any postage charges you paid to us for delivery. 

HOW TO RETURN ITEMS

To return a damaged item you should contact our Health and Wellness of Carmel Natural Pharmacy. Then follow the instructions on the Returns Note included in your delivery.

Return to Store

You may also return any item that you have ordered from us online the Health and Wellness of Carmel Natural Pharmacy. You must return your item(s) within 14 days of receipt of your total order.

You must present your shipping form to our store to enable our store to process your return.

Refunds

Your refund will not be processed until we receive your goods back. Refunds are credited to the original card you paid with and will take 5-7 working days to be credited to your payment card, depending on your card provider.
We will refund any postage paid. 

HEALTH AND SAFETY WARNING

MEDICAL PRODUCTS

Not all products are suitable for all medical ailments and occasionally, their use may interfere with any treatment you are receiving or aggravate a condition. You should check with your physician before using any medical product.

EXTERNAL SITES

The Website may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the “External Sites”). You acknowledge that Health and Wellness of Carmel Natural Pharmacy is not responsible for the unavailability of, or the content located on or through, any External Site. You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

DISCLAIMER OF WARRANTIES

YOU AGREE THAT USE OF THE WEBSITE IS ENTIRELY AT YOUR OWN RISK. THE WEBSITE IS PROVIDED ON AN "AS IS" OR "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW, HEALTH AND WELLNESS OF CARMEL NATURAL PHARMACY DISCLAIMS ANY WARRANTIES FOR THE SECURITY, RELIABILITY, TIMELINESS, ACCURACY, AND PERFORMANCE OF THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE DISCLAIMS ANY WARRANTIES FOR OTHER SERVICES OR GOODS RECEIVED THROUGH OR ADVERTISED ON THE WEBSITE, OR ACCESSED THROUGH ANY LINKS ON THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY LAW, HEALTH AND WELLNESS OF CARMEL NATURAL PHARMACY DISCLAIMS ANY WARRANTIES FOR VIRUSES OR OTHER HARMFUL COMPONENTS IN CONNECTION WITH THE WEBSITE. Some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, some of the foregoing disclaimers may not apply to you insofar as they relate to implied warranties.

LIMITATION ON LIABILITY AND INDEMNITY OF HEALTH AND WELLNESS OF CARMEL NATURAL PHARMACY UNDER NO CIRCUMSTANCES SHALL HEALTH AND WELLNESS OF CARMEL NATURAL PHARMACY BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF HEALTH AND WELLNESS OF CARMEL NATURAL PHARMACY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM ANY ASPECT OF THE WEBSITE OR THIS TERMS OF USE, WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF THE WEBSITE, FROM INABILITY TO USE THE WEBSITE, OR THE INTERRUPTION, SUSPENSION, MODIFICATION, ALTERATION, OR TERMINATION OF HEALTH AND WELLNESS OF CARMEL NATURAL PHARMACY WEBSITE. SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF OTHER SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE WEBSITE OR ANY LINKS ON THE WEBSITE, AS WELL AS BY REASON OF ANY INFORMATION OR ADVICE RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE WEBSITE OR ANY LINKS ON THE WEBSITE. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, some of the foregoing limitation may not apply to you. 

You agree to indemnify and hold Health and Wellness of Carmel Natural Pharmacy, its officers, affiliates, successors, assigns, directors, officers, agents, service providers, vendors, suppliers and employees, harmless from any claim or demand, including reasonable attorney fees and court costs, made by any third party due to or arising out of any Submissions, your third party event, website or organization, your use of the Website, your violation of the Terms of Use, your breach of any of the representations and warranties herein, or your violation of any rights of another. 

Compliance with Applicable Laws; Export Control Laws This Website is operated, in whole or in part, from the United States. User access to this Website is governed by all applicable federal, state and local laws. All information available on the Website is subject to U.S. export control laws and may also be subject to the laws of the country where you reside. All Health and Wellness of Carmel Natural Pharmacy products are commercial in nature. Health and Wellness of Carmel Natural Pharmacy does not make any representations regarding the legality of access to or use of this Website or the information contained therein from other countries. Access in countries where the information contained herein or the products sold through this website are illegal is prohibited. Users who access this Website from outside of the United States do so at their own risk and are responsible for compliance with applicable US export and local country laws. By using this Website, regardless of where you live in the world, you consent to have your personal data transferred to and processed and collected in the United States in compliance with the privacy policy. 

Governing Law; Entire Agreement To the fullest extent permitted by law, these Terms of Use and any claim or dispute arising out of or relating to these Terms of Use, the Privacy Policy, or your use of the Website, will be governed by and construed in accordance with the State of Indiana, without regard to its choice of law provisions, and not by the 1980 U.S. Convention on Contracts for the International Sale of Goods. Except as otherwise prohibited by law, any claim or dispute must be brought within one (1) year from the date the cause of action arises. Any claim or dispute arising out of or relating to these Terms of Use, the Privacy Policy or your use of the Website shall be subject to the exclusive jurisdiction of state or federal courts in Hamilton County, in the State of Indiana and you hereby consent and submit to the personal jurisdiction of such courts. If any provision of these Terms of Use are held to be unlawful, or for any reason, unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions. These Terms of Use and the Privacy Policy constitute the entire agreement between you and Vans with respect to the subject matter of the Terms of Use and Privacy Policy. 

Contact Us If you have any questions about these Terms of Use, please contact Customer Service at 317-663-7123 or email us atPharmacy@hwofc.com.
 
 
LIMITATION OF LIABILITY

HEALTH AND WELLNESS OF CARMEL NATURAL PHARMACY. AND ITS PARENT, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS AND THIRD PARTY PARTNERS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY, MULTIPLIED OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR REVENUES OR FAILURE TO REALIZE EXPECTED SAVINGS, OR ANY DAMAGES WHATSOEVER, WHETHER OR NOT SUCH PARTY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER THEORY, INCLUDING, WITHOUT LIMITATION, ARISING OUT OF OR IN CONNECTION WITH ANY LOSS OR OTHER DAMAGES IN CONNECTION WITH ANY UNAVAILABILITY OR NONPERFORMANCE OF THE SITE, ERRORS, OMISSIONS, VIRUSES AND MALICIOUS CODE. THESE LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

Certain laws do not allow limitations on implied warranties or conditions, or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions, or limitations, may not apply to you, and you may have additional rights to those contained herein.

SEVERABILITY CLAUSE

Should any part of these Conditions be deemed unlawful and invalid and thus not enforceable, this will not affect the validity and enforcement of the remainder of the Conditions

CONTACT US

By Phone 

Our Customer Service Team is available to take your calls daily during the following business hours: 

9:00 AM to 5:00 PMMonday - Friday 

(317) 663-7123 


Email Us 

Do not have enough time to call? Our Customer Service Team will review and respond to your email as quickly as possible. Please email your inquiries to Pharmacy@hwofc.com.

COPYRIGHT

The Content and the Sites, as well as the selection and arrangement thereof, are the sole property of Health and Wellness of Carmel Natural Pharmacy and are protected by patent, copyright, trademark and other intellectual property laws and may not be used except in accordance with these Terms of Use or with Health and Wellness of Carmel Natural Pharmacy’s express written consent.  Other than as necessary for your use of the Sites in accordance with these Terms of Use, Health and Wellness of Carmel Natural Pharmacy grants no other privileges or rights in the Content to you, and you must keep intact all patent, copyright, trademark and other proprietary notices on the Content.  Any Content owned by Health and Wellness of Carmel Natural Pharmacy’s suppliers may be subject to additional restrictions. Except as expressly provided in these Terms of Use, no part of the Sites and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without Health and Wellness of Carmel Natural Pharmacy’s express prior written consent.
 
ABOUT HEALTH AND WELLNESS OF CARMEL
We provide holistic, functional medical care for both children and adults. Our mission is to work in partnership with our patients to develop an individualized health plan focused on prevention that includes proactive strategies supported to help them achieve and maintain optimal health. For those who do not enjoy ideal health or suffer from health problems and illness, we will determine the root cause of the problem and we will design a treatment program that will allow the body to repair itself. Our goal is to refrain from using prescription drugs for chronic symptoms and illnesses.

We will provide the highest quality medical care and services respecting the biochemical individuality of each individual to maximize health outcomes. Our staff will deliver caring, respectful, and highly competent services. Health And Wellness of Carmel will treat all members of the family as unique individuals with varying needs and concerns. We focus on the overall health, wellness, and emotional well-being of the person.

Our commitment is to proactively prevent disease and maintain wellness, vitality and quality of life. We partner with our patients and base our medical decisions upon the most appropriate treatment, supported by the most up-to-date medical research. We will be honest and forthright with our patients so each individual can decide what the best treatment option is for them.